Action Management: Capability
The "How" Question? Why should “how” be important in delivering actions? Surely that is the job of the action owner to determine how best to do it. Well yes and no. The answer depends upon the confidence and trust the organisation has in its ability to deliver actions.
The Work-Breakdown-Structure (WBS)
Documenting how something should be done - highlighting the principle steps to be taken - is the creation of a work-breakdown- structure (WBS). The WBS is the first step in creating smaller tasks that can be delegated to others - each with their own timescale, ownership, scope etc.
If you have low confidence in delivery then the WBS should be delivered early, so that others can confirm that it follows the best practice for the organisation.
WBS Benefits
There are many benefits of documenting the WBS including: